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How Slack co-designed its biggest update yet with customers

September 18, 2020

Back in March, Slack launched a significant update to Slack’s design. It wasn’t just one change, but a constellation of them—some shiny new things (channel sections!), some old things in new places, and a general spring cleaning of information architecture.

These changes addressed a basic challenge that had grown naturally with Slack: with size comes complexity. As different product teams added new capabilities piecemeal, Slack started to feel not intuitive for people trying it out for the first time.

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