Bots are software applications that can be automated to run tasks. Bots come in several types, such as Artificial Intelligence ( AI) driven chatbots, knowledge bots, monitoring bots, crawling bots, transactional bots, all which serve different purposes.
Chatbots can engage with customers via text or voice to offer movie recommendations, make dinner reservations, and provide customer or technical support.
Knowledge bots can offer up-to-date transit schedules, breaking news or emergency alerts.
Monitoring bots monitor web site processes and performance, or other systems performance.