Enterprises are subscribing to more SaaS services than ever, with considerable procurement happening at the departmental level. Specialized SaaS providers target problems that those departments want solved quickly. Because SaaS software tends to be easy to set up and use, there appears to be no need for IT’s involvement, until something goes wrong.
According to the Harvey Nash /KPMG 2017 CIO Survey, 91% of the nearly 4,500 CIO and IT leaders who responded expect to make moderate or significant SaaS investments, up from 82% in 2016. The report also states that 40% of SaaS product procurement now happens outside IT.
