RPA (robotic process automation) promises to rescue business users from performing boring, repetitive tasks. Hence the term “robotic”: The nature of the jobs performed by RPA tend to be rote and low-level. Businesses use RPA software to create software bots that perform pre-defined, structured jobs that typically involve filling in electronic forms, processing transactions, or sending messages.
Stitch those basic activities together into fleets of RPA bots, and you have tremendous potential to eliminate drudgery—in data entry, billing, order management, HR onboarding, and endless other areas.
