Apple, Zebra, Android? It really doesn’t matter how you choose to equip your front-line teams, if you’ve failed to spend time figuring out what problems your technology investment solves for them.
What not to do
A hypothetical scenario: A large manufacturing company decides to equip 60 section managers with ruggedized tablets to gather data at work. The company took advice and introduced a device management system to enable IT to remotely handle and secure those systems. Senior managers spoke with the hardware supplier and chose an off-the-shelf interface they felt answered most of the company’s needs. They then mandated that the employees begin using the new systems.
