Software as a Service (SaaS) has become a very common way to deliver software today. While providing the benefits of easy access to users without the overhead of having to manage the operations themselves, this flips the paradigm and places the responsibility on software providers for maintaining ironclad SLAs, as well as all of the security and data privacy requirements expected by modern cloud-native organizations. This has also been the driver behind adopting resource- and cost-effective architecture patterns such as multi-tenancy.
