Digital transformation has shifted into a higher gear since the COVID-19 pandemic. Research shows that “two years’ worth of digital transformation has been concentrated into the past two months” of May and June. Suddenly, in order to operate digitally, businesses and individuals are prioritizing their network, applications, storage, automation, and analytics infrastructures as never before.
Among the enablers of digital transformation is communications platform as-a-service (CPaaS), which IDC estimates will become a $17.2 billion business by 2023. Like other as-a-service offerings, it’s cloud-based and fully managed by providers.
