VINCI Airports has introduced a state-of-the-art virtual assistant powered by advanced AI at Lyon Airport. Developed by the startup Jumbo Mana, the assistant utilizes a 3D avatar to answer questions and provide passengers with detailed information about their journey.
This cutting-edge AI assistant offers several advantages, including real-time updates on flights and air traffic, and an interactive map to aid in airport navigation. It also delivers general information about airport services, shops, and travel destinations. Available 24/7 and capable of understanding both French and English, it supplements the work of airport staff and enhances existing information platforms such as signs, interactive terminals, websites, social media, mobile apps, and travel assistants.
According to Cédric Fechter, Chairman of the Board of Aéroports de Lyon, the virtual assistant exemplifies the integration of technology and human touch in delivering high-quality service and improving the passenger experience. The assistant is powered by a sophisticated AI language model, allowing it to handle voice commands with precise, context-specific answers verbally and in writing. It relies on a dynamic knowledge base provided by the airport to ensure accuracy.
Christophe Renaudineau, CEO of Jumbo Mana, expressed pride in deploying Lyon Airport’s first conversational AI assistant, emphasizing its ability to understand and meet passengers’ needs while managing passenger flow efficiently. The project showcases how AI can build trust and foster reliable relationships between businesses and users.
In conclusion, the AI-powered virtual assistant at Lyon Airport represents a significant advancement in AI technology, aimed at providing passengers with a streamlined and convenient travel experience. This collaboration between VINCI Airports and Jumbo Mana highlights the seamless integration of technology into airport operations, enhancing both human assistance and digital innovation.
