As products skyrocket in size and complexity, system tracking issues begin to arise. This time, conventional Excel sheets can no longer counteract software issues. When this happens, using an issue tracking software is a game-changer. Not only did it improve the quality of a software product, but it ensures team productivity at the same time. A question surfaces: what is an issue tracking software? In this article, the benefits of issue tracking tools are outlined and listed for each purpose and function.