Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success
Editorial 3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,

Proof of Concept in Cloud Computing: An Essential Step in the Process of Developing New Software
Editorial Proof of Concept in Cloud Computing: An Essential Step in the Process of Developing New Software

For some time now, Proof of Concept has been an essential step in the process of developing new software. The idea behind a Proof of Concept, known as a PoC, is simple. It is a set of demonstrations regarding the feasibility of a concept, tool or tech project. Before you start work on new

Russia Is Sliding Towards Complete Internet Censorship And Isolation
Editorial Russia Is Sliding Towards Complete Internet Censorship And Isolation

The invasion of Ukraine and the subsequent global sanctions imposed on Russia have increasingly complex implications for the social media platforms owned by Meta and their Russian users. For the first time since the beginning of the Russian invasion, Telegram has surpassed its main rival — WhatsApp

Russia Looks At Legalizing Software Piracy And Plans To Disconnect From The Global Internet
Editorial Russia Looks At Legalizing Software Piracy And Plans To Disconnect From The Global Internet

In the face of the numerous sanctions it faces, Russia is working on an action plan that includes regulations on the unlicensed use of software that Western companies have announced they will no longer sell in the country because of the invasion of Ukraine. On top of that, the government is ready

Top Software Development Trends Expected To Dominate In The Next Months
Editorial Top Software Development Trends Expected To Dominate In The Next Months

Trends in software solution development have always seen rapid change, but the pandemic and the rapid evolution of technology have accelerated this process to an unprecedented level. What seems acceptable today may not be in the near future, and companies need to keep up with these rapid changes to

Best Antivirus Software for 2022
Editorial Best Antivirus Software for 2022

We all know that cyber protection today is paramount—and you probably already have a solution in place. But as online threats keep evolving to become more insidious and sophisticated, we must ensure our defenses are ready for the challenge.  That’s why, in this article, we examine only the best Anti

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