The rapid transition of enterprise automation from executing simple, rules-based tasks to managing autonomous, decision-making AI systems has created a significant inflection point for businesses worldwide, demanding a more sophisticated and collaborative approach to technology implementation. In response to this evolution, SS&C Blue Prism has announced a comprehensive reinvention of its partner program, which is scheduled to launch in 2026 to strategically position its global ecosystem for the next generation of intelligent automation powered by agentic AI. This forward-looking update acknowledges that the industry is moving decisively beyond the confines of traditional Robotic Process Automation (RPA) and Business Process Management (BPM). The focus now shifts toward highly autonomous AI systems capable of operating independently within clearly defined governance frameworks. This initiative is designed to build a robust support structure that empowers both partners and customers to navigate the complexities of this new technological landscape, ensuring they can harness the full potential of advanced automation to drive meaningful and sustainable business transformation.
Creating a Cohesive Partner and Customer Experience
A central objective of the revamped program is to forge a seamless and productive connection between customers and a trusted network of highly skilled technology partners, recognizing that successful automation at scale requires more than just powerful software. As organizations formulate increasingly complex automation strategies, the program is engineered to foster deeper collaboration, accelerate the delivery of tangible business outcomes, and cultivate a culture of continuous innovation. For customers, the new framework is meticulously designed to remove friction by simplifying engagement models, strategically aligning partner incentives with customer success metrics, and significantly reducing operational complexity. This streamlined approach makes it easier for enterprises to access the specialized expertise necessary to confidently deploy sophisticated agentic AI solutions. By creating a more intuitive and supportive ecosystem, the program aims to help businesses transition smoothly from experimental pilot projects to full-scale, production-ready automation that delivers measurable value across the entire organization.
The strategic overhaul emphasizes the growing industry consensus that sustainable transformation is best achieved through the potent combination of a powerful platform and the deep expertise of specialized partners. SS&C Blue Prism’s core offering is its secure, enterprise-grade, full-stack automation platform, which masterfully integrates agentic automation capabilities, advanced orchestration, and critical AI governance controls into a single, cohesive environment. This integrated approach provides businesses with the tools needed to pursue enterprise-wide transformation rather than settling for incremental efficiency gains in isolated departments. Within this vision, partners are positioned as central and indispensable agents of change. They are tasked with the crucial role of translating the platform’s advanced technical capabilities into practical, real-world business value, ensuring that the technology is not only implemented correctly but is also aligned with the strategic goals and unique operational contexts of each customer, thereby maximizing its impact and return on investment.
Elevating Expertise through Rigorous Enablement
To guarantee the highest standards of quality and ensure partners are fully equipped for the challenges of the agentic AI era, the new program introduced a significantly more rigorous vetting and enablement process. This strategic decision reflected a commitment to building an ecosystem defined by excellence and trust. Partners are now required to complete a comprehensive and multifaceted certification program designed to validate their technical proficiency and strategic consulting skills. A cornerstone of this new requirement is mandatory training in the SS&C | Blue Prism® Robotic Operating Model™ (ROM™ 2). This proprietary framework provides a structured, proven, and repeatable methodology for effectively planning, building, and scaling complex automation initiatives. By mandating this level of training, the program ensures that every certified partner possesses the knowledge to guide customers effectively on their journey toward adopting agentic AI at scale, mitigating risks and ensuring that projects are delivered on time, within budget, and to the highest possible standard of quality.
