Microsoft brings out the big guns to help with Win10 update problems

April 14, 2016

Via: InfoWorld

Yesterday, shortly before Microsoft released its Windows 10 cumulative update KB 3147458, I saw a tweet from Microsoft engineer John Wink. It said simply, “April updates for #Windows10 will be out soon. Please tweet me any issues with #KB3147458 and #KB3147461. Thanks!”

As a rather jaundiced sort, I figured that open offer of help with wayward updates was another Microsoft marketing campaign. I was very wrong. Wink is now spearheading an effort to genuinely help folks who have problems with Windows 10 updates. His efforts extend to Twitter (@johnwinkmsft), the Microsoft Answers forum, and Technet. Wink started the effort in March, but it now appears to be in full swing.

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