When Slack introduced its new Enterprise Grid product in January, it pledged to bring “much of the same day-to-day Slack experience that users have come to know and love” to large organizations. Similarly, CRM giant Salesforce unveiled its new Einstein artificial intelligence service this past fall to great fanfare, touting it as “AI for everyone.”
But, as many enterprise leaders already know — and would-be disrupters are quickly learning — the promise of AI and its reality are, for now, two very different things.
