The COVID-19 pandemic and the shift to contactless commerce is driving major changes in business models and forcing business leaders to re-think the way they operate – particularly as local governments require or recommend employees work from home. Under normal circumstances, businesses would make this shift over an extended period of time to ensure a seamless transition. However, the pandemic forced a sudden and massive shift to work-from-home which added more stress to already stretched IT teams, and often creating new security challenges.