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US government sues Adobe over hidden subscription termination fees and difficult cancellation process

June 18, 2024

Via: TechSpot

It’s alleged that Adobe fails to adequately disclose that cancelling one of its subscription in the first year can result in an early termination fee that can amount to hundreds of dollars. “In fact, if consumers cancel during that (annual) period, Adobe charges them 50% of the remaining payments for that one-year term, which could total hundreds of dollars,” the FTC wrote.

It’s also claimed that these fee disclosures were found in the fine print or required consumers to hover over tiny icons to see them. The fee is only explicitly disclosed when users try to cancel.

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