A long time ago, all it took to run an IT service desk was a couple of spare desktops, a phone line, and a bad sense of humor. Now, information technology is the backbone of the enterprise and the job has grown with the responsibilities. Many companies would take a significant hit if a sustained outage shut down just a small corner of their operations. When computers handle every step of every workflow, no computers mean no work gets done. That makes the IT service desk one of the most important functions for keeping a company running and its revenue flowing.
