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Google improves speech recognition for Contact Center tools

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google announced its Contact Center AI last July, will impact services for building voice bots as well as services for transcribing conversations.

For building better bots, Google is introducing a new feature to Dialogflow, its development suite for building conversational interfaces. Called Auto Speech Adaptation, the feature effectively adds context to conversations.

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