If an operating model defines how an organization positions people, process, and technology to deliver customer value, then companies with an AI-first operating model are those that prioritize the use of AI to weave more intelligence and automation into the firm’s products, processes, and experiences.
Data gathered from 100+ global CIOs at the Metis Strategy Digital Symposium in July 2020 personifies the trend toward AI-first operating models: 66% of CIOs stated that they have teams focused on identifying AI use cases, conducting pilots and scaling those cases that improve outcomes. Of the CIOs who do not currently have resources focused on this, roughly 60% indicated it is on their roadmap.
