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A.I. engineers should spend time training not just algorithms, but also the humans who use them

Last month in this newsletter, I interviewed Ahmer Inam, the chief A.I. officer at technology services firm Pactera Edge, who offered some advice for how companies can build machine learning systems that can cope with the changes the pandemic has caused to normal business and consumption patterns.

Inam argued that the coronavirus pandemic is pushing many businesses to accelerate the adoption of more sophisticated artificial intelligence.

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