Worldwide customer relationship management software revenues totaled US$39.5 billion in 2017, eclipsing database management systems, the former market leader.
DBMS had worldwide revenues of $36.8 billion last year, and it “has been the biggest software segment for years, noted Julian Poulter, research director at Gartner.
CRM software will be the fastest-growing software market in 2018, with a growth rate of 16 percent, Gartner predicted.
