Everywhere you look there is another spreadsheet. As you walk among the people you hear complaints that the ERP is too hard to use and doesn’t yield the information needed. Is it time to change your ERP, or could you modify your current one to the same effect?
Diagnose your process problems
Sometimes ERP problems are really a symptom of processes that should be looked at first. Map the flow of work as it is today. Are there any steps that do not add value or might be redundant? Does everyone know who their internal customer is and what requirements they have? Where could you simplify?
