Small to medium size businesses are becoming more confident in their ability to compete against larger competitors thanks to new technology helping to level the playing field. Chatbots, machine learning, AI and voice command tools are providing opportunities for small businesses to reach more customers and improve processes without the need to hire highly qualified staff, and as technology continues to advance, these types of features are becoming available at a lower price tag. But, before small businesses can reap the benefits of more sophisticated technology, they must first look internally at their existing processes and systems to evaluate opportunities, and this means breaking up with their reliance on one of the most popular small business tools in the market today – spreadsheets.
