Category: CRM

March 23, 2017

CRM is a customer relationship management software. It stores the data related with the customers and manages their relationship with the business by tracking them and helping them get updates from the company. CRM software helps in making deals faster […]

March 20, 2017

The customer as a construct has multiple dimensions, and every department – marketing, sales, operations, customer service – has its own perspective from their particular standpoint confined by the specifics of their responsibilities. So with the picture of the customer […]

March 10, 2017

Companies have a client service drawback. They grasp that sensible service is essential90% of client service decision makers tell forester that it’s important to their company’s success, and sixty-three assume its importance has up. Nevertheless, corporations struggle to supply associate […]

March 6, 2017

CRM often is described as a discipline and a technology that will transform the entire business. Sales and marketing can get on the same page, support will have visibility into what sales and marketing are doing, and every interaction can […]

February 24, 2017

These tips on CRM evaluation, negotiation and implementation will help you get the biggest bang for your CRM buck. CRM systems are essential for many businesses, thanks to their ability to help companies establish and build relationships with current customers […]

October 7, 2016

You’re in business, so you’ll know this feeling: You’re out with the family on a beautiful Sunday afternoon, having lunch. Work shouldn’t be further from your mind. But you just can’t help quietly critiquing each little interaction. Why didn’t the […]

September 16, 2016

Customer relationship management software that helps you take care of your customers and maintain their details. CRM also makes sure that your business maintains a good relationship with the customers. It helps you in getting more consumers and allows you […]

September 15, 2016

CRM spending reached $26.3 billion in 2016, up from $23.4 billion in 2015, an increase of 12.3 percent, according to Gartner. The top five vendors account for 45 percent of the market, Gartner says. Despite this, solutions that aim to […]

August 30, 2016

Remember the rolodex? The little circular card holders that used to be the de facto corporate repository of customer contact information? Pretty funny, right? But as pathetic as it seems, today’s state-of-the-art SaaS CRM systems are often no more than […]

August 26, 2016

CRM systems are essential for many businesses, thanks to their ability to help companies establish and build relationships with current customers and prospects. CRM is also getting easier and more inexpensive to use, experts say. “The great thing about CRM […]

July 11, 2016

Microsoft announced that it will combine its cloud CRM and cloud ERP into one service called Microsoft Dynamics 365. The move is another step in the company’s cloud-first strategy following a slow start in moving its Dynamics ERP to the cloud earlier […]

July 11, 2016

Microsoft had plenty of news for the enterprise this week with the release of Dynamics 365 and Skype Meetings. The company also announced leadership changes and an update of Windows 10 Mobile. Microsoft announced plans to combine its cloud CRM […]