Category: CRM

July 10, 2018

The modern sharing economy is comparable to online shopping, which started in America 20 years ago. At first, people had concerns about security. But, after making a successful purchase from, say, Amazon, they felt safe buying elsewhere. Similarly, using Airbnb […]

June 20, 2018

What do some of the world’s most popular and successful websites have in common? While Netflix, Amazon, Facebook and YouTube all have different business models, each one does one thing very well: personalization. If you’re a member of any one […]

June 7, 2018

SAP is planning to take on Salesforce on multiple fronts as it aims to tie its back-end financial software to front-office and redefine customer relationship management. SAP has assembled the CRM parts and now the challenge will be putting them […]

June 6, 2018

Сaught short by Salesforce, SAP targets ‘front office’ market” is more revealing than SAP might like but the headline on Reuters’ story is appropriate to the announcements coming out of SAP’s annual customer confab in Orlando, Florida. It describes SAP’s […]

May 2, 2018

If you want to turn your small business into a big one, at some point you’re going to need to go digital. According to the U.S. Census Bureau, “U.S. retail ecommerce sales for the fourth quarter of 2017, adjusted for […]

April 30, 2018

Customer relationship management (CRM) software revenue overtook that of database management systems (DBMSs) at the end of 2017, making CRM the largest of all software markets in the world. According to Gartner findings, global CRM revenue amounted to US$39.5 billion […]

April 11, 2018

Worldwide customer relationship management software revenues totaled US$39.5 billion in 2017, eclipsing database management systems, the former market leader. DBMS had worldwide revenues of $36.8 billion last year, and it “has been the biggest software segment for years, noted Julian […]

April 10, 2018

We should start discussing what’s beyond CRM. I chose the word “beyond” advisedly. CRM is far, far from dead or even in decline, so “after” would be completely incorrect. However, CRM already has changed so much that it may be […]

April 2, 2018

By now, you’re probably familiar with the concept of ERP and CRM systems and what they can do for your business. But, did you know, that’s only half the story? If you’re using ERP and CRM systems that are separate […]

February 22, 2018

Nimble on Wednesday released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. It is available for iOS now. A version for Android device users will be released in the spring. Nimble Mobile CRM […]

February 9, 2018

How can you make the link between your administration’s operating system, such as Microsoft AX, and customer relations management? The best way is to leverage the synchronization between Microsoft AX, CRM, and the DynaRent system. The operations of any business […]

September 13, 2017

As we all know, eCommerce is a booming industry where several applications are flooded to grab everyone’s attention. But, is it the right fit for your webstore needs? You need to seriously think about the eCommerce CRM options (big or […]

August 28, 2017

Thousands of companies, if not more, use ERP and CRM solutions daily to help streamline processes and resources, consolidate procedures and synchronize departments to eliminate damaging silos. If you’re thinking of adopting an ERP and CRM solution – or replacing […]

June 2, 2017

Finnish service company and Innofactor signed an agreement on the delivery of a Microsoft Dynamics 365-based solution for sales, project and financial management. Around the ERP’s core, various different functionalities can be built later for project management and control of […]

May 22, 2017

Salesforce announced its first quarter fiscal 2018 financial results on May 18, once again showing strong gains across all of its business units. For the quarter, Salesforce reported revenue of $2.39 billion for a 25 percent year-over-year gain. Looking forward, […]

May 5, 2017

If you’re looking to streamline business processes and boost productivity, consider integrating your enterprise resource planning (ERP) and customer relationship management (CRM) software systems. Doing so will help remove data silos in your organization and optimize operations to enhance efficiency. […]

May 2, 2017

It gives some measure of the importance we give to AI that I went to two conferences last week and sat through two panel sessions on the subject. At CRM Evolution, I was part of the discussion in a breakfast […]

April 13, 2017

There has been a fable making the rounds since the 1990s about a group of monkeys. In the fable, five monkeys were placed in a cage, with a batch of bananas hanging from the ceiling (beyond the reach of the […]

April 4, 2017

Salesforce this week announced Financial Services Cloud Einstein, an artificial intelligence-based CRM tool for financial advisors. Financial Services Cloud Einstein gives users a holistic view of each client’s household and wealth ecosystem and lets them leverage Salesforce’s AI technology to […]

March 31, 2017

Running an online business without CRM? Perhaps you need to rethink your strategy. Gone are the days where CRM was merely a glorified rolodex to help you improve customer relationships. Today, this advanced software is being fine-tuned and tailored for […]